Frequently Asked Questions

Orders are made fresh, not stocked in advance. Each order window has a cut-off date and time — once that's reached, Victoria starts baking, and orders are fulfilled once everything's ready. This keeps everything fresh and cuts down on food waste.

You will receive a notification from Royal Mail when your parcel is dispatched. In the notification, you will have the option to specify a safe place for delivery. If you do not set a safe place, Royal Mail will leave your parcel outside your property. Please note that we cannot accept liability for any lost parcels if a safe place is not designated.

We deliver to addresses across the UK mainland.

Yes, if you're building your own box — a minimum of 6 items per order. Our ready-made Selection Box has no minimum, since it's already a complete box.

Keep them in the fridge and enjoy within 7 days of delivery. They can also be frozen for up to 3 months — just thaw fully before eating.

Every product page lists the food allergens plus our full food allergy notice. Our bakery is not a 100% allergy-free environment — products are prepared, baked, and packaged in a kitchen that handles gluten, eggs, milk, peanuts, tree nuts, soy, and sesame, among other allergens.

Where a product is suitable for vegetarians, it's marked on that product's page. If you're not sure about a specific item, get in touch and we'll confirm.

Checkout is handled securely through SumUp — you can pay by card at the time of ordering.

Get in touch as soon as possible — we can usually amend or cancel an order up until the cut-off point for that order window, after which baking has already begun.

Yes — see our Events page for where to find Victoria's stall, or to enquire about a bespoke corporate order.